Questions we hear all the time
Fireplace & Grill FAQ for Kansas City Homeowners
You get honest answers about fireplaces, installation, service, gas logs, and grills from a Kansas City family that's done this since 1945. Tap any question to read more.
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Choosing a fireplace
Choosing a fireplace
How do you choose the right fireplace for your home?
Start with how you want to use it: everyday heat, the look of a real fire, or a quick flame in a room that can't be vented. From there it comes down to your space, your fuel, and your budget. We'll walk you through it in plain language, in the showroom or in your home, and point you to the right fit instead of the priciest one.
What's the difference between a fireplace, an insert, and gas logs?
A fireplace is a complete unit we build into a wall or opening. An insert drops into an existing masonry fireplace to turn it into an efficient, sealed heater. Gas logs sit in your existing firebox to give you a warm fire at the turn of a knob. We carry all three and can tell you which one your situation calls for.
Gas or electric—which is best?
Each has its place. Gas is the easiest: clean heat at the flip of a switch, and many models keep working in a power outage. Electric needs no venting or gas line, so it works anywhere there's an outlet. We'll match the fuel to your home and how you live.
Will a gas fireplace work during a power outage?
Many of the gas fireplaces we carry keep producing heat even when the power's out, which matters on an ice-storm night in January. Not every model does, so tell us it's a priority and we'll point you to one that does.
Do you carry electric fireplaces?
We do. Electric fireplaces are the simplest way to add a flame to a room, with no venting and no gas line, just an outlet. Today's models look great and add gentle supplemental heat, and we can recess and finish one so it looks built-in.
Installation
Installation
Do you install the fireplaces you sell?
Yes, our own factory-trained crew installs the fireplace and its venting, and the same team services it for years afterward. The gas line, electrical, framing, and the stone or tile finish are done by local contractors we refer from the list we keep, and we help you sequence the work so each trade shows up at the right time.
How long does a fireplace installation take?
Once the unit is on site, a straightforward install wraps up quickly. New construction or a full custom surround takes longer. After a free in-home visit, we'll give you a clear timeline before any work starts.
Can you put a fireplace in a wall that doesn't have one?
Absolutely. We size the unit to the room and install it with its venting, and we refer you to contractors for the framing, gas line, and finish, so it ends up looking like it was always there.
Do you offer free in-home estimates?
We do. A free in-home visit is the best way for us to see your space, talk through what fits, and give you an honest recommendation. You can also get a ballpark online with our instant estimate tool first.
Can you get an instant estimate online?
Yes. Our instant estimate tool asks a few quick questions about your space, fuel, and budget, then shows you fireplaces that fit with a ballpark price—all in about a minute.
Service after the sale
Service after the sale
What does service after the sale actually mean?
It means you're not left chasing anyone when something needs attention. Buy your fireplace from us and your service calls are free for a full year after the sale, so if a pilot acts up or a flame looks off, one call handles it. And long after that first year, you've still got people who know your fireplace and stand ready to help.
How much does a service call cost?
If you bought your fireplace from us, your service calls are free for a full year after the sale. After that there's a standard trip fee. Just ask when you call, and you'll get the current price, since rates change over time.
Do you service fireplaces you didn't sell?
Yes, even if you bought it somewhere else. Our factory-trained techs service gas, wood, and electric fireplaces and inserts across the metro, find the real problem, and fix it right.
The pilot won't stay lit. Can you fix it?
That's one of the most common calls we get. It's usually a thermocouple, thermopile, or pilot assembly issue. We'll diagnose it on site and get it lighting reliably again.
What if you smell gas near the fireplace?
If the smell is strong, step outside first and call your gas utility. That's the safe move. For a faint smell near the fireplace, turn the gas off, don't light it, and call us at 913-383-2286. A gas smell is always worth checking right away.
Gas logs & glass doors
Gas logs & glass doors
What are gas logs, and are they worth it?
Gas logs are realistic ceramic logs that sit in your existing firebox and give you a warm, glowing fire at the turn of a knob, with no wood and no ash. If you have a fireplace you never light because hauling wood is a hassle, they're one of the easiest, lowest-fuss upgrades there is.
What's the difference between vented and vent-free gas logs?
Vented logs give you the most realistic flame and run with the damper open. Vent-free logs put out more heat and burn very efficiently with the damper closed. We'll explain the trade-off and tell you what fits your fireplace safely.
Do you still do fireplace glass doors?
You can still get them here, and other fireplace shops in town send customers our way because glass doors are disappearing everywhere else. If you've struck out elsewhere, you're in the right place for a glass door done with care. They refresh a dated fireplace and keep your heated air from slipping up the chimney.
Grills, smokers & outdoor
Grills, smokers & outdoor
What grill brands do you carry?
We carry Napoleon, Fire Magic, Broil King, and American Outdoor Grill, in gas, charcoal, and pellet. You can compare them side by side and order through a real person who'll make sure you get the right one.
How do you order a grill?
There's no cart or checkout maze. Browse and compare grills, send us your pick with the Order Now button, and we'll confirm the details, the timing, and what fits your space, personally. Some grills are regularly stocked; others are a special order, and we'll tell you which is which.
Do you repair grills?
Yes. We service gas, charcoal, and pellet grills and smokers: burners, igniters, grates, valves, and pellet augers. Often a repair costs a fraction of a new grill. We fix what we sell, season after season.
Can you build a custom outdoor kitchen?
Picture how your family actually cooks out back, then build the space around it: a built-in grill, storage, side burners, even a fire feature. We help you design your outdoor kitchen, supply and install the pieces that last, and service everything in it for years.
About working with us
About working with us
How long have you been in business?
You'll be working with a store that's served Kansas City since 1945—locally owned and family-run today, taking care of Kansas City families.
What areas do you serve?
We serve the whole Kansas City metro, on both sides of the state line: Overland Park, Leawood, Olathe, Lenexa, Shawnee, Kansas City on both the Kansas and Missouri sides, Lee's Summit, and more. Our showroom is in Overland Park and our crew comes to you. See our service area.
Where is your showroom, and what are your hours?
We're at 10470 Metcalf Ave in Overland Park, KS—one block west of Metcalf on 105th. We're open Monday through Friday, 9am to 6pm, and closed on the weekends so our family and our team can be home with the people they love.
Still have a question?
Ready for a cozy, convenient fire?
If you didn't find your answer, call and talk to someone who knows fireplaces and grills, or get an instant estimate to start.
