Service after the sale
Fireplace, Gas Log & Grill Service in Kansas City
When your fireplace, gas logs, or grill needs attention, one call gets a factory-trained tech out to fix it—and service calls are free for a full year after the sale.
- 80+ Years in Business
- 4.5 Stars on Google
- 1-Year Free Service
Pick the service you need
A pilot that won't stay lit, an uneven flame, a grill that won't fire. Start with the right page below, and the tech takes it from there.
Fireplace Service & Repair
Pilots, burners, blowers, and remotes for gas and wood fireplaces—diagnosed and fixed right.
Schedule fireplace service →Gas Log Service & Repair
Sets that won't light or stay lit—diagnosed, repaired, and refreshed with the right parts.
Schedule gas log service →Grill Service & Repair
Worn burners, igniters, and parts replaced—so a good grill keeps cooking for years.
Schedule grill service →
You're covered after the sale
Plenty of stores will sell you a fireplace. Some will even install it. But when something needs attention a year later, that's where it gets dicey—and you're left calling around on your own.
Buy from us and it's the opposite: free service calls for a full year after the sale—so when something needs attention, you reach the people who installed it, not a runaround.
Schedule Service3 simple steps
From the first call to a tested fix—here's the whole arc.
Tell us what's wrong
Call, or send the request form on any service page. It takes about a minute, and photos help.
Get a factory-trained tech
Your visit gets scheduled, and the tech shows up knowing your brand. You get a straight answer on the fix.
Get it fixed right
The tech explains the fix in plain English and tests the unit before leaving. The same team is a phone call away next time.
Real reviews of our service
“My husband and I had differing opinions about filling the full bottom of the fireplace with the lava rocks… When asking for a small bag and sharing the shinnanigans that led me to this request (differing opinions), they made me a small bag for free.”
“Just purchased a new house with a fire pit had some questions about some sounds it was making… The gentleman in the store was very helpful and provide some guidance for my noise issue that didn’t cost me anything.”
“I had a GREAT experience here. I bought a grill there in 2019 and some parts wore out and they replaced them under warranty. I would Highly recommend them. they were great when I bought it new too. 5 Stars”
Some units are past the point of fixing
If the honest answer is replacement, you'll hear it straight—and you can see real options and prices in about a minute.
Straight answers
Plain answers about service calls. Tap any question to read more.
See all questions & answersIs service really free after I buy from you?
Do you work on a fireplace or grill you didn't sell?
How soon can someone come out?
What does a service call cost?
Need a hand with your fireplace or grill?
Schedule your visit online, or call and talk to a real person who knows these units.