Here when it needs a hand
Fireplace Service & Repair in Kansas City
Your fireplace won't light, the flame looks wrong, or the remote just quit—you want it working again, fast. Our factory-trained technicians service gas, wood, and electric fireplaces and inserts across the metro, and if you bought from us, your callbacks are free for a full year after the sale.
- 80+ Years in Business
- 4.5 Stars on Google
- 1-Year Free Service
Help that's still here a year later
You shouldn't have to call around, sit on hold, and hope someone takes ownership when your fireplace acts up. That's exactly where a lot of homeowners get stranded—plenty of stores will sell you a fireplace, fewer will be there when it needs a hand down the road.
Here, you reach techs who are factory-trained on the brands we carry, so a finicky pilot, a sooty flame, a worn gasket, or a remote that lost its pairing gets diagnosed and fixed right—not just papered over.
And if you bought from us, your service calls are free for a full year after the sale. So when a pilot acts up or a flame looks wrong months later, one call gets it handled—no hunting for someone who'll take ownership.
Schedule ServiceSimple from the first call
When something needs attention later, you're not left chasing anyone—buy from us and your service calls are free for a full year after the sale.
Tell us what's wrong
Call or send a note describing what your fireplace is doing—or not doing—and we'll ask a few questions to come prepared.
Get a straight diagnosis
A factory-trained tech comes out, finds the real problem, and explains it plainly before any work starts.
Get it fixed and backed
The repair gets done right—and if you bought from us, your callbacks are free for a full year after the sale.
Tell us what you need
Send us the basics and we'll follow up to set a time. Bought from us? Your callbacks are free for a full year after the sale.
Smell gas? Turn it off and call us at 913-383-2286 instead of using the form.
What you can count on
A full year of free service
Buy from us and your service calls are free for a full year after the sale—so a small issue never turns into a big hassle.
A factory-trained tech
Trained on the brands we carry, so the real issue gets diagnosed instead of guessed at.
A fix for any fuel
Gas, wood, and electric fireplaces and inserts—including units bought somewhere else.
A real person on the line
Call and reach someone who knows fireplaces, not a phone tree or an outsourced call center.
Real reviews from Kansas City
“Awesome customer service! Can’t thank Jonathan enough for being so kind and accommodating! Just when I thought we weren’t going to be able to use our fireplace this winter Jonathan fixed us up!!!!”
“Took some fireplace doors in to have the glass replaced a few weeks ago. Got the doors back today. They look great and the service was awesome.”
“Outstanding customer service is hard to come by these days. I felt compelled to write a review for KC Fireplace and BBQ center. They have gone above and beyond and exceeded our expectations on the three occasions we’ve done business with them. I would highly recommend them for all your fireplace and grilling needs.”
You might also need
Common questions
Plain answers about service & repair. Tap any question to read more.
See all questions & answersHow much does a service call cost?
Do you service fireplaces you didn't sell?
My pilot won't stay lit—can you help?
Do you serve both Kansas and Missouri?
Need a hand with your fireplace?
Request your visit online, or call and talk to a real person who knows these units.